Zoom Service Level Agreement

3.11. errors caused by equipment, applications, connected devices, networks, systems or gateways of the customer and/or by actions or omissions of the customer, external components inside or outside the E/S Zoom network, or actions or omissions of local stock exchange operators or failures of third-party services; 1.2. “Unanticipated network outages” or “unanticipated downtime” are unforeseen or unanticipated service availability interruptions in which the customer cannot access services, as noted above in the “Network Availability” section. maintenance of access channels between the I/O Zoom and customers` websites by local public telecommunications and telecommunications providers; The zoom service is available to people who work or visit UC Berkeley, including teachers, collaborators, students and other businesses, education and research at UC Berkeley. 5.1. You and I/O Zoom agree that only measurements taken by I/O Zoom staff will be used to calculate unavailable time, and I/O Zoom recordings are evidence of this unfailing time. The client`s only recourse to non-compliance with this ALS is limited to the benefit credits provided accordingly in this ALS. 20.4 General provisions. This agreement represents the entirety of the agreement reached between the contracting parties that comply with the purpose of this Agreement and replaces all prior agreements and agreements between the parties that comply with that purpose, except that if you or your company have entered into a separate written agreement or if you have signed an order form for a separate agreement governing your use of the Services, controls this Agreement to the extent that a provision of this Agreement conflicts with the terms of this Agreement. Zoom may, from time to time, amend or complete the terms of this agreement at its sole discretion. Zoom will make economically appropriate business efforts to inform you of the substantial changes made to this agreement. Within 10 business days of booking changes to this Agreement (or ten (10) business days from the notification date, if this is done, they are mandatory for you. If you don`t agree with the changes, you should stop using the services.

If you continue to use the services after such a 10-day working period, you are presumed to have accepted the changes to the terms of this Agreement. In order to participate in certain services, you may be informed of the need to download software and/or accept additional terms and conditions. Unless these additional conditions are expressly provided, these additional conditions are included in this agreement. This agreement was drafted in English and this version is controlled in all respects, and any non-English version of this agreement is exclusively for accommodation. Eligible Zoom Licensed (Pro) accounts are funded by the Productivity Suite Tax and the Student Technology Fee and have no direct fees for users. Additional add-on zoom (z.B webinar services can be purchased or purchased through the telecommunications catalog system. 3.13. Disconnection and/or reconnectation of services due to non-payment of fees payable to E/O Zoom or when services are separated because of their use for illegal, illegal or other purposes, described in the TOS, AUP or no spam guidelines. 3.14 The client switches from the server on which downtime occurred during the same calendar month to another E/A. 1.4 zoom server. “Scheduled downtime” is any scheduled interruption of I/O zoom services for network upgrades or device exchange to provide you with a better service.

Scheduled downtime occurs during declared downtime, with the highest possible warning. Catastrophic incidents, vandalism, lightning, power outage, fire, flood, earthquakes, natural acts, state of emergency, acts of any government authority, war, insurrection, sabotage, armed conflict, terrorism, embargo, unrest, curfew, strikes or other labour disturbances, labour disputes, interruption or delay of transport, No.